Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • Signature Bath, Inc is an online retailer. All visitors are subject to the following terms and conditions. The ("Terms of use") governs your use of our website and is solely for the purpose of product information and to purchase goods/services from our company. By viewing our terms you understand and agree to all conditions; if you do not agree to our terms of use you may no longer use this website in anyway. You may not copy, duplicate, or modify any content from our website at anytime. Steve Smith Sales Group Inc. reserves the right to change these terms at anytime and without notice. You agree to be responsible to review these terms when using this website to be sure you are aware of any additions, deletions or changes to these terms. Website users are able to view, download, and print only under the following conditions: (1) The content from the website is for information purposes only for the end consumer, designer, plumber or architect. (2) You may not republish, modify, distribute, or prepare derivative works from any of the content (images, pictures, text, forms) from our website. This permission is terminated automatically if you breach any of the above terms and conditions. Upon termination, you must immediately destroy any downloaded, printed or modified material that originates from our website. By having read the following, you are legally bound by these terms and conditions.


  • Privacy Policy
  • Signature Bath, Inc and its affiliates recognize the importance of secure online shopping. When surfing throughout our site and in particular when making your purchase in our checkout page, your personal and credit card information is entirely secure with GoDaddy.com Secure Website. Some online companies may promote having a 'secure' online shopping certificate, but may not actually be updated with their security provider. Signature Bath, Inc wants all our shoppers to know that we are always up-to-date and up-to-the-minute with our security provider. You'll notice at the bottom of our checkout page a certificate of authenticity, with and up-to-date ticker indicating real date and real time security verification. Furthermore; when clicking on the certificate, a pop-up window will appear confirming our company information and registration. When collecting your personal information, Signature Bath, Inc will only collect what is necessary to process your order. We do not sell, rent, or lease our customer lists to third parties. In order to process your transaction, your personal and credit card information will be processed thru an authorized Visa or MasterCard merchant payment provider. Your information is collected for these reasons: - Processing your order - For future orders - Shipping your goods with a courier or transport company - Warranty services - Obtaining authorization from merchant payment provider(s)


  • Shipping & Delivery
  • - Your order will be processed and shipped in 2-3 business days. However, in the event of a product backorder, you will be contacted prior to the order being charged to your credit card to confirm a new ship date. - Product is shipped standard ground service and delivers within 5-10 business days (not including processing time or weekends/holidays) - Deliveries will not be made to post office boxes or military APO/FPO addresses. We will only ship to a residential, commercial or industrial dwelling / business. - All orders will be shipped standard ground service. Other 'express' services are available; however, additional charges will apply. Please contact our office for rates requests. - Remote Areas: Deliveries will be made to most remote area locations; however, additional charges will apply. - We will not be responsible for delayed shipments caused by the courier company.


  • Warranties
  • Signature Bath, Inc is proud to offer a minimum 5 year warranty on the majority of our products. All warranty issues must be deemed 'defective' under our warranty terms and conditions and must be authorized by a Signature Bath, Inc representative. Any parts that are proven defective by our inspection in material or workmanship and have not been subject to abusive treatment or faulty installation will be replaced free of charge, but with no allowance for labor, shipping charges, other expenses or losses. This warranty and limit of liability are exclusive. No other warranty expressed or implied is made of any other responsibility, expressed or assumed. Important: Proof of purchase will be necessary in all cases to obtain your warranty. Q. What is covered under warranty? A. Warranty covers any manufacturers defect(s). Defect(s) would include: - Peeling finish - Leaking cartridge - Leaking diverter - Pinhole leak throughout the faucet body Q. What is NOT covered under warranty? A. Warranty items that are not covered include: - Tarnishing finish - Peeling finish because of abuse; hard water build up; use of abrasive cleaners. (most faucets will show signs of peeling within the first 60 days of purchase) - Leaks between joints. This is common when the faucet is missing either a washer or 'o' ring which seals the joints from leaking. Washers and rings need to be placed between all connections. Q. How do I get warranty / replacement parts for my product? A. Please call / email our company with your request. Our expert staff will determine if the issue is warranty or not. Should it be deemed a manufacturers warranty, we will courier the individual part that you require. Q. Who pays for shipping and labor costs? A. Signature Bath, Inc will take no responsibility for any shipping or labor costs for warranty product. We will cover only the cost and replacement of the defective part. Q. If my faucet is leaking, will I get a completely new faucet? A. Warranty will cover only the individual part that is defective. We offer a 'part replacement' not 'product replacement' unless the faucet has a pinhole leak; in this case, we will send a completely new faucet body. Q. Can I still get parts after my warranty period? A. Parts will be available for purchase at anytime after the warranty period. You will have to pay for the part and the shipping charges.


  • Return Policy
  • Signature Bath, Inc offers a 15 day return/exchange policy from the original purchase date. You will require your original invoice or proof of purchase in order to accept your return. Please review the below information: - Item must show no signs of installation or wear. - Must be returned in original box in same condition it was shipped. - The client is responsible for all shipping costs, duties, customs, and handling fees. It is also the client's responsibility to file any claims with the shipping company for lost or stolen goods. - For orders that were shipped 'free shipping', a $20 flat rate fee will not be credited back. - Any credit card processing fees charged will not be credited back. - All returns are subject to a 20% restocking fee Cancellations: We understand that in some cases you may change your mind about your purchase and would like to cancel your order. Signature Bath, Inc respects your decision and would like to make your cancellation as seamless as possible without charging high cancellation penalties like most other companies. Therefore, we have broken down certain scenarios which we will follow to cancel your order: 1. If your credit card has already been charged and the order has been processed and shipped, please refer to the above Return Policy terms. 2. If the product has NOT been shipped, but your credit card has been processed, you will be able to cancel your order; however, any processing fees charged by the credit card provider will not be credited. 3. If the product has NOT been shipped, and your credit card has NOT been processed, we will cancel your order without any penalty. Please note that if you have placed a custom order for either finish or application, there is absolutely no cancellation / no exchange / no return, regardless of any of the above scenarios.